Creating ‘Raving Fans’
Have you ever read Ken Blachard’s Raving Fans? It is a short book that tells a story of how one small business differentiated itself through some simple, common-sense practices and turned “stunning customer service [into] a competitive advantage – not just another ‘flavor of the month’ program.”
Blachard’s book clearly resonates with us here at AC Development because we see many parallels between what we do here and what Blachard discretely advocates.
AC Development’s Raving Fans
We’re fortunate to receive calls and emails every week from many of AC Development’s ‘Raving Fans,’ and we enjoy sharing them with our entire team. Recently, we received one from a wonderful customer who just retired from their organization. After sharing their good wishes, they went on to say: “It was such a gift to be able to work with so many very special people in your organization. I continue to cherish the memories. Please do not hesitate to call upon me if I can serve as a reference or in any other capacity to support AC Development. I continue to be one of your biggest fans.”
Lifetime Customer Relationship
This is the type of testimony we seek from every customer – to be able to have them feel like it was a ‘gift’ to work with us and for them to cherish our time together. It’s a high bar, but one that we and our colleagues strive for every day with every customer. It directly speaks to our first Customer Service Principle – “We build lifetime relationships with our customers by personalizing our services and creating memorable experiences for them.”
AC Development’s Gratitude
Our sincere thanks go out to our colleagues who embrace our customer service principles and truly live by them. Together, we’re changing the stereotypes of our industry and the construction experience! Contact us to create your own exemplary construction customer experience.